Denyse Drummond-Dunn is available
to book as a keynote speaker through Assemblee Speakers.

Denyse Drummond-Dunn is known for keynote sessions that are sharp, practical, energising, and immediately actionable. She combines strategic insight with real-world leadership experience to help CX leaders navigate AI disruption, rising consumer complexity, and growing pressure to deliver meaningful results.
Her keynote sessions are sharp, practical, energising, and immediately actionable. Whether speaking to global leadership teams, at technology or innovation events of at customer experience conferences, Denyse leaves her audience challenged, inspired, and ready to act.

THE TOPICS DENYSE DRUMMOND-DUNN SPEAKS ABOUT:

Human Intelligence: The Missing Edge in AI-Led Customer Experience
AI can analyse data faster than ever before, but faster analysis does not automatically create better judgement, stronger strategy, or greater consumer trust.

In this keynote, Denyse reveals why human intelligence remains the critical competitive advantage in modern customer experience. Audiences discover where AI creates value, where it can mislead decision-making, and how leaders can combine technology with human judgement to build trust, loyalty, and smarter business outcomes.

Perfect for: CX leaders, AI transformation events, innovation summits, leadership conferences.

The Glass Ladder in Customer Experience
How Women Leaders Move From Trusted Doer to Strategic Influence

Customer experience teams are filled with talented women, yet far fewer advance into the most influential leadership positions.

In this powerful keynote, Denyse explores the invisible barriers that keep high-performing women under-recognised and shares practical strategies for building visibility, influence, credibility, and executive presence. A compelling session for organisations committed to leadership development and inclusive growth.

Perfect for: Women in leadership events, corporate leadership programmes, diversity & inclusion conferences.

From Reactive to Visionary
How CX Leaders Turn Consumer Understanding Into Business Action

Too many customer experience teams remain stuck in reporting, complaints, and operational firefighting.

Denyse shows how organisations can move beyond reactive customer management and turn consumer understanding into strategic influence across the business. Audiences learn how leading companies use customer insight to shape decisions, strengthen loyalty, and drive sustainable growth.

Perfect for: Customer experience conferences, strategy events, leadership teams, transformation programmes.


Why Event Organisers Book Denyse Drummond-Dunn

• 30+ years of global leadership experience across 130 countries
• Former Global Head of Consumer Excellence at Nestlé
• Expert voice on AI, customer experience, leadership, and consumer strategy
• Combines boardroom credibility with engaging stage presence
• Delivers practical insights audiences can apply immediately
• Trusted advisor to some of the world’s leading brands

Looking for a keynote speaker who combines global business experience, strategic insight, and practical inspiration?
Book Denyse Drummond-Dunn through Assemblee Speakers for your next event.