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Steven van Belleghem

Steven van Belleghem

Expert in Customer Relationships in a Digital World. Bestselling Author.

Communications & IT
Expert | Thought leader, Business leader | Entrepeneur, Author
Keynote speaker, Expert, Master class
Marketing 2020, De kracht van conversaties, Social Media, When Digital Becomes Human


Steven van Belleghem is an expert in customer focus in a digital world. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.

Steven is the author of three bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Steven also wrote The Conversation Company and his most recent book, When Digital Becomes Human. When Digital Becomes Human received the award of 'Best Marketing Book of 2015'. Over 100,000 copies of his books were sold. When Digital becomes Human is published in 7 languages.

Steven is also an entrepreneur. He is a partner in consultancy firm Nexxworks, a co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School.


Steven van Belleghem studied applied economics at the University of Ghent. His summers were spent specializing in marketing at UC Berkeley. Even after all these years, Steven is still in love with San Francisco and beautiful California.

Steven started his professional career as a research assistant at the Vlerick Business School, where he remains a guest marketing professor to this day.

In 2001, Steven was one of the first employees to join InSites Consulting, a start-up in the online research industry. Over time he worked his way up to become one of the company’s managing partners and shareholders. Steven spent a total of eleven and a half years at InSites Consulting. During this period, the company grew from just 8 staff to 130 with branches in 5 countries. It was an amazing adventure.

In 2012, Steven started his own inspiration company called B-Conversational. He runs the company with his wife, business partner and best friend Evi and together, they inspire companies around the world.

Since 2014, Steven is involved in 3 start-ups. He is a partner in consultancy firm Nexxworks, the co-founder of Zembro (a wearable start-up) and the co-founder of content creation company Snackbytes.



Keynote speaker
Master class


Steven van Belleghem is bestseller auteur, professor, ondernemer, topspreker, globetrotter. Hij reist de hele wereld over om de aller- allerlaatste trends in ‘digitale klantrelaties’ te spotten. Hij vertaalt deze 'trends van overmorgen' naar concrete ideeën om morgen met je team op te pakken.

Steven schreef 3 bestsellers over digitale trends en klantrelaties, waaronder 'The Conversation Manager' waarmee hij meerdere prijzen won. Zijn nieuwste boek is getiteld: Customers the day after tomorrow.

Hij praat je helemaal bij over o.a. kunstmatige intelligentie, big data, internet of things, virtuele assistenten…
Kortom: alles wat in Silicon Valley en China gebeurt waardoor klantrelaties ingrijpend veranderen.



Marketing 2020

Hierin spreekt Steven over extreme klantgerichtheid, technologie en verkopen zonder te verkopen.

De kracht van conversaties

Hoe hedendaagse marketing staat of valt met de feedback van een klant.

Social Media
When Digital Becomes Human