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Steven van Belleghem

Steven van Belleghem

Global thought leader in the field of Customer Experience. Book this internationally renowned Keynote Speaker Steven van Belleghem only through Assemblee Speakers.

Virtual Keynotes & Events | Webinars | Online [Live] Coaching, Communications & IT
Expert | Thought leader, Business leader | Entrepeneur, Author
Keynote speaker, Expert, Master class
Marketing 2020, De kracht van conversaties, Social Media, When Digital Becomes Human
Languages spoken
English Dutch
Travels from


Steven Van Belleghem is a global thought leader in the field of Customer Experience. His passion is spreading ideas about the future of customer experience.
Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.

Steven is the author of multiple international bestselling books including
‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’ and a technology thriller called Eternal.


Steven Van Belleghem is an international keynote speaker. These past years Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer centricity. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories.

Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is also a part-time marketing professor at the Vlerick Business School and a guest speaker at London Business School. His opinion is often shared in media like Forbes, Warc, The Guardian,…

Steven has authored five international bestsellers and has sold more than 150,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book).

I dream of a world with happy customers that share their excitement with all of their friends and family. - Steven Van Belleghem




Keynote speaker
Master class


Keynote Speeches

Steven’s keynotes are about the future of customer relationships and the future of marketing. Speeches can be adapted to the specific needs of your event and target group. Steven is available for both real life (offline) and virtual (online) events.

These are the most popular topics of Steven his keynote presentations:

  • The influence of new technologies (AI, 5G, Iot…) on customer experience
  • The human role in a world of automation: how to delight customers with the human touch
  • Customer Experience in a world of AI platforms
  • Digital Ethics; Ethics and AI
  • The Future of Customer Experience: getting ready for the Day after Tomorrow
  • Using the latest technologies to solve world problems


He is a popular vlogger: his YouTube channel has racked up more than 4 million views.

Some personal facts:

  • Steven is a huge Disney fan. One of his dreams came true when he was offered a small cameo in the Flemish version of Cars 3.
  • Steven is an FC Bruges fan. He was thrilled to be involved in the development of FC Bruges’ social media strategy. As a result, in 2010 his favorite team was the first Belgian team to make professional use of the then new communication channels.
  • Steven lives in a small rural town in Belgium, where he thoroughly enjoys the analog world.



Marketing 2020

Hierin spreekt Steven over extreme klantgerichtheid, technologie en verkopen zonder te verkopen.

De kracht van conversaties

Hoe hedendaagse marketing staat of valt met de feedback van een klant.

Social Media
When Digital Becomes Human